Information Desk

We deliver to addresses in the United Kingdom, including Northern Ireland. We don't currently ship to the Channel Islands, the Isle of Man or outside the UK.

Shipping policy

Orders are usually prepared for dispatch within 1–2 business days. Standard UK delivery usually takes 3–5 business days from dispatch. Any delivery charge is shown in full at checkout before you pay.

Your dispatch email includes a tracking link. Tracking can take up to 24 hours to start updating, which is normal. If it hasn't updated after three business days, email support@antaro.uk and we'll look into it.

If it hasn't arrived within 10 business days of dispatch, email support@antaro.uk with your order number. You don't need to chase the carrier: we deal with them, and if a parcel is lost we send a replacement or refund you in full.

Orders are dispatched from within the UK, either by us or by a fulfilment partner on our behalf, so the outer packaging may not carry our name. The product inside is ours, and so is the responsibility for it.

ANTARO isn't currently registered for VAT, so no VAT is charged. The total you see at checkout is the total you pay; nothing is added afterwards.

Yes. The Gift Pass is our gift card. Choose a value, add their name and a message, and pick the day it arrives in their inbox, up to 90 days ahead. They can spend it on anything ANTARO sells online, and keep it in Apple Wallet.

Send a Gift Pass

Yes. You have 14 days from delivery to tell us you've changed your mind, and a further 14 days to send it back. With a candle, lifting the lid to take in the scent is fine; lighting it is using it.

Please email support@antaro.uk before sending anything, so we can give you the right returns address.

Returns and refunds

Within 14 days of receiving the return, or of you showing proof that you've sent it, whichever is sooner. Refunds go back to the original payment method; most banks show them within 3–5 business days.

Email support@antaro.uk with your order number and a photo if it's damaged. We'll arrange a replacement or refund, and we cover the cost of any return. You'll never be out of pocket for a mistake of ours.

Care guidance for our candles is being finalised and will appear here. Until then, if you have any question about your candle, email support@antaro.uk.