Shipping policy

ANTARO is a small, independent brand based in the United Kingdom. This policy is written to be read before you need it, so that you know what to expect from the moment an order is placed to the moment it arrives.

If anything here is unclear, or if something has gone wrong with a delivery, email support@antaro.uk.

Where we ship

We currently ship to addresses in the United Kingdom, including Northern Ireland. We do not currently ship to the Channel Islands, the Isle of Man, or destinations outside the United Kingdom.

Order processing

Orders are usually prepared for dispatch within 1–2 business days of being placed. Business days are Monday to Friday, excluding public holidays in England and Wales. Orders placed at a weekend or on a public holiday are processed on the next business day.

The confirmation email you receive immediately after ordering confirms that we have your order. It does not mean the parcel has left us. You will receive a separate dispatch email, with tracking, when it does.

Dispatch and delivery

ANTARO orders are dispatched from within the United Kingdom, either by us directly or by a fulfilment partner acting on our behalf, depending on the product and where stock is held at the time you order. Your parcel may therefore arrive in outer packaging that does not carry ANTARO branding. Wherever it ships from, the product inside is ours and the responsibility for it is ours.

Standard UK delivery usually takes 3–5 business days from dispatch.

Any delivery charge that applies to your order is shown in full at checkout, alongside the delivery options available to you, before you pay. The total shown at checkout is the total you pay. Nothing is added afterwards.

Where we have not agreed a specific delivery date with you, we will deliver your order without undue delay and in any event within 30 days of the day the order is placed.

Tracking

Your dispatch email includes a tracking link. Tracking information can take up to 24 hours to begin updating after dispatch, which is normal and not a sign that anything is wrong. If tracking has not updated after three business days, email us and we will look into it.

Delivery delays

Delivery times are estimates based on how the carrier network normally performs. They are not guarantees. Weather, industrial action and seasonal peaks can all add time.

If your order has not arrived within 10 business days of dispatch, email support@antaro.uk with your order number and we will take it from there. You do not need to chase the carrier yourself.

Parcels that do not arrive

Until your order has been delivered to you, it is our responsibility, not yours. If a parcel is lost in transit, we will put it right at no cost to you, normally by sending a replacement. Where a replacement is not possible, for example because the product is no longer in stock, we refund you in full.

We deal with the carrier ourselves. You are not required to make a claim or provide evidence to them, and we will confirm what we are doing within a few business days of you contacting us.

Incorrect or incomplete addresses

Please check your delivery address before completing checkout. If an order cannot be delivered because the address was incorrect or incomplete, it is usually returned to whoever dispatched it. Once it is back with us, we will refund the price of the products.

If an order is delivered successfully to an address that was entered incorrectly, we are not usually able to recover it, and we are not able to refund it. If you spot a mistake, email us straight away — if the order has not yet been dispatched we can normally correct it.

Damaged, missing or incorrect items

If your order arrives damaged, incomplete, or containing something other than what you ordered, email us within a reasonable time of delivery with your order number and a photograph if the item is damaged. We will arrange a replacement or a refund at no cost to you. This is set out in full in our Returns and Refund Policy.

International delivery

We do not ship outside the United Kingdom at present. We would rather serve one market properly than several poorly. When that changes, this policy will be updated before international orders are accepted.