Returns & Refund Policy
If a product is not right, we would rather fix it than debate it. This policy explains how returns and refunds work at ANTARO, and what your rights are.
Nothing in this policy reduces your legal rights as a consumer. Where the law gives you more than this policy does, the law applies. Where this policy is more generous than the law, we will honour this policy.
Changing your mind
You have 14 days from the day you receive your order to tell us you have changed your mind, and a further 14 days from telling us to send the products back. You do not need to give a reason.
To let us know, email support@antaro.uk with your order number and which products you are returning. A short message is enough.
The condition of returned products
You are welcome to open the packaging and handle the product as you reasonably would in a shop, to see whether it is right for you. Doing so does not affect your right to a refund.
What we ask is that you do not use the product beyond that. If a product is returned in a condition that goes beyond reasonable examination, we may reduce the refund to reflect the loss in value. If that ever applies to a return, we will explain the reason and the amount to you before we process the refund. We will not make a silent deduction.
Please include everything that came with the product. Original packaging is helpful, but if the outer box has been opened or damaged in transit that alone will not affect your refund.
Return postage
If you are returning a product because you have changed your mind, you pay for the return postage. We recommend a tracked service, and we suggest keeping proof of postage, because the return remains your responsibility until it reaches us.
If a product is faulty, damaged, or not what you ordered, we pay for the return. You will never be out of pocket for a mistake of ours.
Our returns address is not the address printed on your parcel. Please email us before sending anything back and we will confirm where to send it.
Refunds
We refund within 14 days of receiving the products back, or within 14 days of you providing proof that you have sent them, whichever is sooner. Refunds are issued to the original payment method.
A refund for a full order includes the standard delivery charge you paid, if you paid one. If you chose a faster or premium delivery option, we refund the cost of our standard option rather than the premium amount. Where only part of an order is returned, the delivery charge is not refunded.
Once a refund is issued, most banks show the money within 3–5 business days. That part is outside our control.
Faulty or damaged products
Products we sell should be as described, fit for purpose and of satisfactory quality. If something is not, you have rights under the Consumer Rights Act 2015 in addition to everything above.
If a fault appears within 30 days of delivery, you can ask for a full refund. After 30 days, you can ask for a repair or a replacement, and if that is not possible or does not resolve the problem, a refund.
Email support@antaro.uk with your order number, a description of the fault and a photograph if the fault is visible. We do not require you to return a faulty product before we agree to resolve it, though we may ask for it back afterwards at our cost.
Incorrect products
If you receive something you did not order, tell us and we will send the correct product and arrange collection or return of the wrong one at our cost. You are not expected to pay for our error, or to wait for the wrong item to reach us before the right one is sent.
How to start a return
Email support@antaro.uk and include:
- Your order number
- Which product or products the return concerns
- Whether you have changed your mind, or whether there is a fault
- A photograph, if the product is damaged or faulty
We will reply with the returns address and confirm what happens next. We aim to reply within one business day.
Products that cannot be returned
There are currently no products in the ANTARO range that are excluded from returns. If we ever sell something that is excluded, for example a personalised product made to your specification, that will be stated clearly on the product page before you buy.
Contact
ANTARO
Studio 10, 255 Ealing Road
Wembley
England
HA0 1ET
United Kingdom
Last updated: July 2026